Follow these steps to clear any jammed paper. The list of all available drivers for your product is shown above. With the product turned on , disconnect the power cord from the rear of the product. Make sure that the product is idle and silent when loading paper into the main input tray. Europe, Middle East, Africa.

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Check the cartridges Low or empty cartridges can cause alignment failures. Squeeze the excess water from the cloth so that it is not soaking wet. Unpack the All-in-One Remove all tape, tabs, and protective film from the lid and from the front and back of the product.

HP Photosmart C5200 All-in-One series

If the carriage is stuck on the left side of the productmove the carriage to the right side of the product. Dampen a lint-free cloth with distilled or bottled water.

Macintosh system requirements Minimum system v5200. Check the paper type, and then try to align the printer again Follow these steps to make sure that the paper type is appropriate to print an alignment page, and then try to align the printer again.

By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. Try to print a hl report after every solution even if the solution resolves the issue.


Paper or transparency film. Do not touch the copper-colored contacts or ink nozzles.

HP Photosmart C All-in-One Printer series | HP® Customer Support

Asia Pacific and Oceania. Product sold by third party: Modify your browser’s settings to allow Javascript to execute. Select all Deselect all. If the paper tears while removing it from the rollers, check the rollers for torn pieces c5020 paper that might remain inside the product.

Or, view all available drivers for your product below. Europe, Middle East, Africa. See the section on how to use ho solutions at the beginning of this document.

HP Printer: Individual cartridge page yield details | HP Photosmart C All-in-One series

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. To see if your product is still under warranty, go to the warranty check website http: Select an operating system and version to see available software for this product.

Open the cartridge door. If the issue persistscontinue with the next solution.

Environmental specifications Recommended operating temperature range: Continue to the next step regardless. Warranty removed from product: Replace the cartridges If you have completed all the previous solutions and the alignment page still looks d5200 or faded, or is still missing colors, replace one or both of the cartridges, as indicated by the alignment page, and then try to align the printer again.


Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.

Gently push the carriage to the left, and then hhp the right, to make sure the carriage moves freely across the width of the product. Any warranty support needed would be completed by the reseller that sold the product. The Virtual Agent is currently unavailable. How to print a self-test report Load plain white paper into the input tray.

HP Photosmart C5200 All-in-One Printer series Troubleshooting

How does HP install software and gather data? Remove the cartridge from the slot on the left to replace the tri-color cartridge. One or more of the values entered is not permitted.